Operational and Privacy Policies
1. Introduction
Welcome to PICTzR ("we," "us," "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy ("Policy") outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services and website.
2. Information We Collect
We may collect and process the following types of information about you:
Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when filling out contact forms or communicating with us.
Technical Information: This includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Information: This includes information about how you use our website, products, and services.
3. How We Collect Information
We collect information in the following ways:
Directly from You: When you fill out contact forms, request services, subscribe to our newsletter, or otherwise communicate with us.
Automatically: As you navigate through our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes cookies, web beacons, and other tracking technologies.
4. Use of Your Information We may use the information we collect for the following purposes:
To Provide Services: To deliver the services you request, including responding to inquiries, processing orders, and providing customer support.
To Improve Our Website: To understand how users interact with our website and to improve its functionality and user experience.
To Send Marketing Communications: To send you promotional materials, newsletters, and other communications about our services, unless you have opted out of such communications.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
5. Cookies Policy
Cookies are small text files that are placed on your device to help our website function properly and to provide a better user experience. We use cookies for the following purposes:
Essential Cookies: Necessary for the operation of our website. They enable you to navigate and use our site’s features.
Performance Cookies: Collect information about how you use our website, such as pages visited and error messages, to help us improve our site’s performance.
Functionality Cookies: Allow our website to remember your preferences and personalize your experience.
Targeting Cookies: Used to deliver relevant advertisements to you and to measure the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality and performance of our website.
6. Payment Terms and Conditions
Accepted Payment Methods: We accept CashApp, Bitcoin, Credit Card, and Paypal.
Invoicing: Invoices are issued upon the completion of services or as specified in the service agreement. Payment is due within 3 days of the invoice date.
Late Payments: A late payment fee of 5% per month will be applied to overdue invoices.
Refunds: Refunds are provided at our discretion, typically only for services not yet rendered. Custom design services are generally non-refundable.
Cancellation: You may cancel your project at any time by notifying us in writing. You will be billed for any work completed up to the cancellation point.
7. Disclosure of Your Information
We may disclose your information to third parties in the following circumstances:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
8. Confidentiality Clause
8.1 Confidential Information:
The Client agrees to keep all information related to the project, including but not limited to strategies, designs, and business insights, strictly confidential. The Client shall not disclose any such information to third parties without the prior written consent of PICTzR.
8.2 Non-Disclosure Obligation:
The Client acknowledges that the project may involve sensitive or proprietary information. The Client agrees not to use or disclose any confidential information for any purpose other than the agreed-upon project scope and shall take all necessary steps to protect such information from unauthorized disclosure.
9. Non-Association Clause
9.1 No Public Attribution:
Upon completion of the project and full payment, PICTzR will not be publicly associated with the project. The Client agrees not to attribute the completed project to PICTzR in any public or promotional materials unless explicitly authorized in writing by PICTzR.
9.2 Brand Representation:
The Client agrees not to use PICTzR or its branding in any way that could imply endorsement or association with the Client’s business or any of its activities without prior written consent.
10. Payment Confidentiality Clause
10.1 Non-Disclosure of Payment Terms:
The Client agrees not to disclose the amount paid for the services provided to any third party. This includes any information regarding pricing, discounts, or terms of payment.
10.2 Billing and Payment Records:
The Client agrees to handle all billing and payment records confidentially and not to disclose them to anyone outside the Client’s organization or to third parties without prior written consent from PICTzR.
11. Indemnity and Liability Clause
11.1 Indemnification:
The Client agrees to indemnify and hold harmless PICTzR and it's associates from any claims, losses, or damages arising from the Client’s use of the project deliverables, including any breaches of confidentiality or unauthorized disclosures.
11.2 Liability Limitation:
PICTzR shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the project or the use of the deliverables, except in cases of gross negligence or willful misconduct.
12. Dispute Resolution
12.1 In-House Resolution:
In the event of any dispute, claim, or issue arising from or related to the services provided, the Client agrees to first attempt to resolve the matter through direct communication with PICTzR in good faith. This initial attempt should involve at least two separate contact attempts via our contact form.
12.2 Resolution Procedure:
If the dispute is not resolved after two unsuccessful attempts at in-house resolution, the Client may request escalation of the issue. The escalation should be directed to the Designated Contact Person/Department at Designated Contact Email/Phone Number, who will review and address the dispute within 10 business days.
12.3 Arbitration as a Last Resort:
Should the dispute remain unresolved after the escalation attempts outlined above, the matter may be submitted to arbitration. The arbitration process will be at PICTzR’s discretion, and arbitration shall occur in the jurisdiction of PICTzR's choice. The arbitration will be conducted in accordance with the rules of the Arbitration Organization and shall be binding.
12.4 Contact Strategy for Hostile Clients:
If a Client exhibits behavior deemed potentially hostile or uncooperative, they will be directed to follow the dispute resolution procedures as outlined in this section. All communication attempts should be directed through our official website contact forms or designated dispute resolution channels. The Client’s refusal to follow these procedures may be considered a breach of this agreement and could impact the resolution process.
13. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
14. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Policy periodically to stay informed about our practices.
15. Contact Us
If you have any questions or concerns about this Policy or our privacy practices, please contact us.