FAQ

What graphic design services do you offer?

We offer design services for web, print, and video. This includes everything from
website graphics and print advertisements to video editing and animation.



How long have you been providing graphic design services?

We have over 23 years of experience in the graphic design industry,
delivering high-quality designs to a diverse range of clients.



Do you specialize in any particular type of graphic design?

We started with logo and print design, but now offer a full range of services.
If needed, we collaborate with industry partners to meet your specific needs.



Where can I see examples of your work?

You can view samples of our work by clicking the portfolio link on our about page.
It showcases a variety of our completed projects.



How do you approach a new graphic design project?

When a client contacts us with a project, we begin by gathering details
and creating a design brief. We then provide an estimate and require a
non-refundable deposit before starting the design phase.



Can you walk me through your design process from start to finish?

After receiving your deposit, we collect necessary information and samples,
check in with proofs during the project, and ensure the design meets your needs.
Once the final proof is approved, we take final payment and deliver the artwork.



How do you handle revisions and feedback during a project?

We typically allow for three proofs, including the final proof, during which
revisions can be requested. This helps us ensure the design meets your expectations.



What is your typical turnaround time for projects?

Our project timelines vary widely, ranging from a few hours to several months,
depending on the complexity and requirements of the project.



How do you ensure consistency across different design elements?

We use a comprehensive style guide and design system that includes
standardized typography, color palettes, and layout grids. This helps maintain
a cohesive look across all projects.



Do you work alone or with a team on design projects?

While we typicall do all work in-house, occasionally we will reach out to
specialist partners for certain projects.



Can you work with existing brand guidelines or design systems?

Absolutely! We can seamlessly integrate your existing brand guidelines
or design systems into our work to ensure consistency.



How would you describe your design aesthetic?

Our design aesthetic is clean and modern, with a focus on minimalism and functionality.
We emphasize simplicity, bold typography, and cohesive color palettes.



Do you customize designs based on client preferences and brand identity?

Yes, we customize all designs based on client preferences and brand identity.
Contact us to discuss your specific needs and how we can help.



Can you adapt your style to fit different industries or target audiences?

Yes, we have experience providing design services for a wide range of industries
and can adapt our style to suit different target audiences.



How do you manage projects to ensure they stay on schedule and within budget?

We use detailed planning, regular progress reviews, and clear communication
with clients to manage projects effectively. We strive to meet deadlines
and keep clients informed of any delays.



What communication channels do you use to keep clients informed?

We primarily communicate via email, but can also arrange phone calls
or video meetings as needed. We respond to inquiries within 24-48 hours.



How do you handle changes in project scope or unexpected challenges?

We promptly inform clients of any changes or challenges and work together
to refocus the project’s direction. This ensures we stay aligned with client expectations.



Do you charge per project, hourly, or on a retainer basis?

We typically charge per project, but we can discuss ongoing needs
and potentially offer retainer agreements if required.



What factors influence the cost of a graphic design project?

Project costs are influenced by factors such as design complexity, number of revisions,
project scope, and the timeline for completion.



Are there additional costs I should be aware of (e.g., stock photography, printing)?

Yes, additional costs may include expenses for stock photography,
custom illustrations, font licenses, printing, and other third-party services.
These will be communicated clearly during the estimate process.



How do you collaborate with clients throughout the design process?

We collaborate with clients by maintaining open communication
throughout the design process, ensuring their goals and feedback
shape the project at every stage. Regular check-ins and iterative feedback
help align the design with their vision, fostering a strong partnership.



What information or materials do you need from clients to start a project?

We need any existing usage guides, high-resolution logos, and a detailed
explanation of the services required to begin the project.



How do you incorporate client feedback into your designs?

We provide samples during the process and request feedback to ensure the
final design meets your needs. This collaborative approach helps us deliver the best results.



What deliverables can I expect at the end of a graphic design project?

Deliverables can include final designs in various formats, source files, style guides,
and any other agreed-upon assets or documentation.



Do you provide assistance with printing or digital publishing of designs?

We can coordinate with third-party providers for services like printing or programming
on your behalf for an additional cost.



Are there options for ongoing support or maintenance after project completion?

Yes, we offer ongoing support and maintenance options. Discuss your needs with us,
and we can tailor a solution to suit you.



Can you help create or refresh a brand identity for my business?

Absolutely! Contact us today to discuss your brand identity needs and how we
can help create or refresh your brand.